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Terms and Conditions of Sale

GISL Services > Terms and Conditions of Sale

Terms & Conditions of Sale

Effective: 28 July 2025

Table of Contents

  1. General
  2. Product Information & Condition
  3. Payment & Dispatch
  4. Warranty
  5. Returns & Remedies
  6. Refunds
  7. Data Protection (GDPR Compliance)
  8. Return Procedure
  9. Limitation of Liability
  10. Dispute Resolution
  11. Governing Law

1. General

1.1 These terms apply to all purchases made from GISL Computer & IT Services via www.gislservices.com.

1.2 By placing an order, you confirm your agreement to these terms. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

1.3 Please ensure the product meets your needs before purchasing.

2. Product Information & Condition

2.1 All products are sold “as described” in the individual listing. It is your responsibility to review product specifications before purchase.

2.2 Images are for illustrative purposes only, unless otherwise specified.

2.3 All product details are provided for guidance unless explicitly stated as guaranteed.

2.4 Cosmetic Blemishes may include: scratches, scuffs, dents, or discolouration. These do not affect functionality and are excluded from warranty coverage but will be disclosed prior to sale.

2.5 Used Item Definition: May show signs of prior use (e.g., surface marks, pressure marks, or up to 5 dead pixels). May be supplied without original accessories or packaging. Guaranteed to be fully functional, unless clearly sold as “for parts” or “faulty”.

3. Payment & Dispatch

3.1 Orders are dispatched only after full payment is received and cleared.

3.2 Standard Dispatch: Within 48 hours of cleared payment, estimated delivery 2–3 working days.

3.3 Laptop Orders: Dispatched via 24-hour tracked courier, fully insured up to the item’s declared value.

4. Warranty

4.1 We provide a 1-month warranty from the date of delivery covering manufacturing defects and workmanship.

4.2 Warranty Exclusions: battery life or capacity degradation, software issues (including those caused by viruses or third-party installations), cosmetic wear and tear (see Section 2.4), damage due to misuse, liquid ingress, impact, or unauthorised repairs, and items sold explicitly as “faulty” or “for parts”.

5. Returns & Remedies

5.1 Faulty within 14 days: free return shipping, with option of full refund, repair, or replacement.

5.2 Faulty between 15–30 days: free repair or replacement; if repair/replacement fails, a pro-rata refund will be issued.

5.3 Returns for Non-Faulty Items: only accepted if item is materially not as described; buyer responsible for return postage.

5.4 Faults must be reported within 48 hours of delivery for prompt resolution.

6. Refunds

6.1 Refunds are issued only for faulty or misdescribed goods (see Section 5) or where legally required.

6.2 No refunds for change of mind, compatibility issues, or incorrect orders placed by the customer.

7. Data Protection (GDPR Compliance)

7.1 Data Collected: contact and order details; diagnostic reports (only with explicit consent).

7.2 Use of Data: to process orders, provide warranty or repair services, and perform diagnostics/fault analysis (requires explicit consent).

7.3 Retention Periods: order records: 6 years; diagnostic data: 30 days after repair completion.

7.4 Your Rights: request access, correction, or deletion via gisl@consultant.com.

7.5 Security Measures: secure, encrypted data storage; breach notifications within 72 hours in line with GDPR and ICO guidelines.

8. Return Procedure

8.1 Return Requirements: original packaging and all accessories; valid proof of purchase; clear evidence of fault (photos or videos).

8.2 Shipping Arrangements: faulty items (within 30 days): prepaid return label provided; other returns: customer must use insured and trackable postage.

9. Limitation of Liability

9.1 We are not liable for any indirect or consequential loss, including loss of profits or data.

9.2 We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or breaches of the Data Protection Act 2018.

10. Dispute Resolution

10.1 In case of issues, contact us first at gisl@consultant.com (we aim to respond within 48 hours).

10.2 If unresolved, disputes can be referred to Ombudsman Services (for consumers) or CIO/IDRS (for business clients).

11. Governing Law

11.1 These terms are governed by the laws of England and Wales.

11.2 All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.